Servers Applauded for Certification

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Restaurants

Tuesday, 01 May 2012 02:30

By caribarena news

Antigua St John's - Twenty one restaurant servers representing 10 hotel properties were recently applauded for gaining internationally-recognised certification from the American Hotel & Lodging Educational Institute (AH&LEI). Each was presented with a certificate and lapel pin, and now carry the designation, Certified Restaurant Server. 

The event was held last Thursday at Sandals Grande Antigua Resort & Spa. It brought to a successful conclusion the Ministry of Tourism/Organization of American States (OAS) collaboration on a three-year tourism development project titled, Capacity Building: Tourism Training and Certification.

The project represented a planned intervention to improve the tourism human resource capacity of Antigua & Barbuda, fostering the development of a professional and skilled workforce for the tourism sector. Training activities undertaken throughout the project engaged over 250 tourism workers in front office, food & beverage, guest room attendants, training and development, and small hotels management & operations.  Antigua & Barbuda’s tourism product now boasts scores of additional tourism workers certified in each of those areas.

At the event, the employees received congratulatory messages from trainer/facilitator of the Restaurant Servers’ Training Programme Egbert Joseph, OAS representative based at its Antigua & Barbuda Office Jean Ricot Dormeus, and Director of Policy & Planning in the Ministry of Tourism Corthwright Marshall.

In stressing the OAS' renewed commitment to supporting the government and citizens of Antigua & Barbuda, Dormeus applauded the success of the 21 servers and encouraged them to increase their performance through nurturing and giving that spirit of quality service and generosity, and their demonstration of positive attitude, turning their knowledge and recently acquired skills into achieving that vision of excellence and progress.

Employee of Blue Waters Antigua Pearl Jno Baptiste, a national awardee of the Antigua & Barbuda 2011 Hotel Employee of the Year and recipient of the 2011 National Youth Award for Service Excellence, gave the response on behalf of the awardees. Donald Lawrence of St James’s Club delivered the Words of Appreciation.

Representatives of the management staff of the participating properties – Jolly Beach Resort, Grand Pineapple Resort, Rex Resort properties, Oceanic View Exclusive Vacation Cottages, St James’s Club, Verandah Resort & Spa, Blue Waters Antigua, and Galley Bay Resort & Spa shared the celebration.

The multi-national three-year project benefitted Antigua & Barbuda, Belize, and St Kitts & Nevis.

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